X7d Privacy Policy — User Information Protection
This Privacy Policy explains how x7d collects, uses, stores, and protects your personal information when you use our platform. User privacy is our priority, and we are committed to handling your data responsibly.
Effective date: 1 January 2026. This policy is subject to amendments from time to time.
- Information We Collect
- Purpose of Use
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Contact Us
Information We Collect
When you register or use the x7d platform, we collect several categories of information to ensure the platform operates properly and that your experience is smooth and secure.
- Full name and date of birth provided at registration.
- Active email address and mobile phone number.
- Passwords stored in encrypted form.
- Identity document submitted during account verification.
- Deposit and withdrawal records in Malaysian Ringgit (RM).
- The bank name or eWallet used for transactions.
- Account number associated with withdrawals (stored in partially masked form).
- Transaction history including dates, amounts, and payment methods.
- Device type, operating system, and browser version used.
- IP address and approximate location based on internet connection.
- Session data including login and logout times.
- Pages visited and features used within the platform.
- Betting and gaming activity records (not publicly shared).
- Feedback and communications with the customer support team.
Purpose of Use
Information collected by x7d is used solely for purposes related to platform operations and improving the user experience. We do not sell your personal information to third parties for marketing purposes.
- Identity verification and account security: Ensuring that every account is held by a verified individual who is 18 years of age or older.
- Financial transaction processing: Managing MYR deposits and withdrawals accurately and securely.
- Customer support: Resolving complaints, enquiries, and technical issues raised by users.
- Platform improvements: Analysing aggregated usage data to improve x7d platform features and performance.
- Legal compliance: Meeting Malaysian legal requirements, including fraud prevention and anti-money laundering compliance.
- Account-related communications: Sending important notices regarding changes to terms, account security, and transaction information.
Cookies & Tracking Technologies
X7d uses cookies and similar tracking technologies to enhance platform functionality and the user experience. Cookies are small text files stored in your browser or device when you access the platform.
Types of cookies used by x7d:
- Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them every time you access the platform.
- Analytics cookies: Anonymised usage data is collected to help us understand how users interact with the platform. This data does not directly identify any individual.
- Security cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain x7d platform features, such as login functionality and account settings.
Data Storage & Security
X7d employs comprehensive security measures to protect users' personal information from unauthorised access, disclosure, modification, or destruction.
All personal data and payment information is encrypted using the latest security standards during transmission and storage. Passwords are never stored in plain text.
Active account information is retained for as long as the account remains active. After account closure, data is kept for the period required under Malaysian law before being securely deleted.
X7d's security monitoring system runs around the clock to detect any unauthorised access attempts or suspicious activity on user accounts.
Information Sharing with Third Parties
X7d does not sell, rent, or disclose users' personal information to third parties for marketing or advertising purposes. However, there are limited situations where information may be shared with certain parties:
- Payment service providers: Required transaction details are shared with eWallet providers and banks to process deposits and withdrawals in MYR. These providers are governed by their own privacy policies.
- Game and sports providers: Game activity data required for platform functionality is shared with the relevant content providers in a format that does not individually identify users.
- Legal requirements: x7d may be required to disclose information to the relevant authorities in Malaysia when mandated by law, court order, or official investigation.
- Business transfers: In the event of a business acquisition or merger, user information may be transferred to the new entity, provided that equivalent privacy protections are maintained.
In all of the above situations, x7d ensures that the third parties involved adhere to data protection standards equivalent to or higher than those practised by x7d itself.
User Rights & How to Contact Us
As an x7d platform user, you have certain rights over your personal information. We respect these rights and will handle all requests with due care.
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through the account settings section or via x7d's customer support channels.
If your information is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address can be updated directly in your account settings.
You may request the deletion of your account and personal information, subject to applicable legal record-keeping obligations. Deletion requests must be submitted through customer support.
This Privacy Policy may be updated from time to time. Users will be notified of significant changes via an in-account notice or registered email. Continued use of the platform after changes are published will be considered acceptance of the updated terms.
For any enquiries regarding this Privacy Policy or to submit a request relating to your data, contact the x7d team by email at [email protected] or through the in-account support channel. You may also refer to FAQ for answers to general enquiries.
Questions About Your Privacy?
Check FAQ us for a quick response, or log in to your account to manage your privacy settings. Don't have an account yet? Register now and get started safely.